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Frequently Asked Questions

Are your donuts allergy friendly?

OUR DONUTS CONTAIN THE COMMON ALLERGENS SUCH AS DAIRY, EGGS, GLUTEN & NUTS.

**DEPENDING ON THE WEEKLY ROTATIONAL MENU, SOME OF OUR DONUTS MAY CONTAIN NUTS (SUCH AS PEANUTS, PECAN OR HAZELNUT). IN ADDITION, SOME OF OUR DAILY INGREDIENTS MAY CONTAIN TRACES OF NUTS & PEANUTS.

 

***PLEASE UNDERSTAND WE ARE A NOT A NUT FREE ENVIRONMENT.***

 

PLEASE USE YOUR OWN DISCRETION WHEN ORDERING AND CONSUMING OUR DONUTS.

How should I store your donuts?

WE RECOMMEND STORING THEM IN THE CLOSED BOX OR CONTAINER AT ROOM TEMPERATURE.

 

*PLEASE NOTE REFRIGERATING OUR DONUTS WILL CAUSE OUR DOUGH TO HARDEN.

PLEASE KEEP AT ROOM TEMPERATURE AND ENJOY THEM AS SOON AS POSSIBLE FOR OPTIMAL FRESHNESS.*

Can I place a pre-order when you're sold out?

UNFORTUNATELY, ONCE WE'VE INDICATED WE ARE "SOLD OUT" IT MEANS WE'VE REACHED OUT CAPACITY FOR THE DAY/WEEK. HOWEVER, YOU MAY FEEL FREE TO CONTACT US VIA E-MAIL "PETESBAKERY.GTA@GMAIL.COM" OR VIA DM @PETESBAKERY TO LET US KNOW YOU'RE INTERESTED - IF WE HAPPEN TO HAVE ANY LAST MINUTE CANCELATIONS OR OPENINGS, WE WILL SEND YOU A MESSAGE (IN THE SEQUENCE OF RECEIVED MESSAGES).

Where are you located?

WE ARE ONLINE BASED. CURRENTLY, WE ACCEPT PRE-ORDERS AVAILABLE (DATES VARY ACCORDING TO WEEK) FOR PICK UP AT SPECIFIC LOCATIONS  (SEE "DONUT ORDERING" TAB FOR MORE INFO) OR DELIVERY MAY BE AVAILABLE UPON REQUEST. 

 

*PLEASE NOTE DONUTS WILL BE OFFERED ON A FIRST COME FIRST SERVE BASIS*

I've sent a message or request.

Why haven't I gotten a response?

PLEASE ALLOW FOR A MINIMUM OF *48 HOURS* FOR A RESPONSE.

WE RESPOND TO REQUESTS BASED ON SEQUENCE OF ORDER RECEIVED & ALSO THE MOST CURRENT WEEK. 

 

*PLEASE NOTE - WE DON'T OFFER SAME DAY PRE-ORDER REQUESTS.

WE TRY OUR BEST TO RESPOND, BUT WE AREN'T ALWAYS ABLE TO.*

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